OUR SERVICES

FAQ

Below are answers to frequently asked questions. If you h

ave any other questions, you can always reach us by email or phone.

1. How can I become a customer of RICO International trading company VITELLO International trading company?
2. Can I change my information?
3. How can I place orders via the website?
4. When do I receive my order?
5. Can I pick up my order at RICO VITELLO International trading company?
6. How can I pay at RICO VITELLO International trading company?
7. How do prices work at RICO VITELLO International trading company?
8. What are the rules for returning products?
9. What are the shipping charges at RICO VITELLO International trading company?
10. How do I get the invoice?

 

1. How can I become a customer of RICO VITELLO international trading company?

The wholesaler RICO VITELLO international trading company only sells to companies that are registered at the Chamber of Commerce. For registration at the webshop we need your VAT number and a copy of your registration at the CoC. When you register on the webshop you arrive at a form where you can provide these data. Once we receive your information, your data is processed and your account will be activated. After activating your account, you can buy the desired products of Rico Vitello international trading company. Usually we activate your account within one business day.

2. Can I change my information?

Yes, you can change your information yourself. You will need to log into your personal customer account. You can change your details via that page.

3. How can I place orders via the website?

After logging in to your customer account on the webshop, you will see our prices and you can place your orders.

4. When do I receive my order?

If your order is placed before 15:00, you will receive your order usually the next day. In special cases it might be different. If this occurs, you will receive a message indicating when your order can be delivered.

5. Can I pick up my order at RICO VITELLO international trading company?

Yes, after you have made an appointment with us, you can pick up your order.

6. How can I pay at RICO VITELLO international trading company?

On the website you can pay securely pay with iDeal, PayPal, MisterCash and Soforbanking.

7. How do prices work at RICO VITELLO international trading company?

All prices on the RICO VITELLO international trading company website exclude VAT. For Dutch customers the invoice will be increased by 21% VAT. Customers outside the Netherlands will not be charged.

8. What are the rules for returning products?

You can return your ordered product (s) within 14 days.  The product must be undamaged and have the original packaging. We do charge shipping costs. This condition applies only if you return the goods without giving a reason. The condition obviously doesn’t apply if there is a mistake made by us in the shipment.

9. What are the shipping charges at RICO VITELLO international trading company?

The methods of delivery are as follows:

 Orders within the Netherlands:

- Orders up to €100 = €6,00

Orders more  than €100 = Free

Orders outside the Netherlands:

Orders up to €500 = €19

Orders of €500 and more = Free

the above shipping ex. VAT.

10. How do I get the invoice?

You will receive the invoice by mail. You can also find it in your customer account in our webshop.